Manager, Engagement

Manager, Engagement
Organization Name: 
Council on Foundations
Job Category: 
Job Description: 

TO APPLY: Send your cover letter and resume to – Subject line: Manager, Engagement. 

COMPENSATION: The hiring salary range for this position is $71,000 to $80,000 based on living in the Washington DC region.  Compensation may be adjusted based on the geographic location of the finalist. 


The Manager, Engagement leads activities that will help the Council build new communities of practice and peer connections for our members. They will be responsible for the Philanthropy Exchange, the Council’s online member forum, including developing strategies for growing the scope and relevance of the Exchange. They will also ensure we are responsive to member needs by convening members around trending issues in the field. Lastly, they will lead the Council’s Peer Learning Circles, which are medium to long term convenings of members diving into specific issues, often facilitated by members or partners of the Council. This position plays an important role in sharing insights and trends related to member engagement across the organization and regularly engages externally with a portfolio of Council members.


  • Design and implement organizational strategy around Philanthropy Exchange with a specific focus on growth and relevance to other member types beyond community foundations, such as private and corporate philanthropies.
  • Support Members and the Associate, Engagement with technical and administrative functions of Philanthropy Exchange, such as creating new communities, member accounts, and conducting moderation activities.
  • Lead the Council’s approach to convening Peer Learning Circles and other targeted efforts to build peer spaces within the Council for our members, including facilitation and coordination.
  • Regularly engage over email, phone and occasionally in-person with a portfolio of members, especially private foundations, to ensure they have direct access to Council staff and can leverage Council membership benefits.
  • Work with the other Manager, Engagement; Associate, Engagement; and stakeholders across the organization to effectively track and understand member engagement data, ensuring that we offer relevant and valued opportunities for all member types to engage with the Council and each other.
  • Support organizational data hygiene efforts including creating, updating, and removing records in Salesforce.
  • Proactively recommend changes to how we engage our members and share feedback from engagement opportunities to inform other Council activities, including tracking organizational progress against member segment strategies.
  • Support the overall membership priorities of the Council, including improving member recruitment, retention, and renewal rates.
  • Consistently work to improve the experience of Council members and prioritize member satisfaction.
  • Model the Council’s commitment of diversity, equity and inclusion and support efforts to embed this commitment in member engagement systems and programs.
  • Contribute to overarching organization goals by participating in cross-functional working groups.


  • Bachelor’s degree
  • 3-5 years’ experience in membership organizations, philanthropy, or corporate social responsibility.


  • Strong understanding of the philanthropic and non-profit sector, preferably with some expertise or connection to a member type (community foundations, corporate grant-makers, private foundations, or public charity grant-makers)
  • Excellent written and verbal communication skills. Strong attention to detail and accuracy.
  • Excellent interpersonal skills, ability to listen well and positively represent the organization and its mission.
  • Strong project management and analytical skills with ability to meet deadlines.
  • Ability to identify and solve problems efficiently and quickly.
  • Ability to manage many and/or differing tasks and maintain productivity.
  • Ability to work independently and as part of a diverse team.
  • Ability to work effectively and positively with a range of individuals and working styles, and with people at all organization levels including staff, board members, foundation officers, donors, and vendors.
  • Experience with fundraising database software or CRM software, preferably Salesforce.
  • Experience with community or peer technology platforms such as Higher Logic.
  • Intermediate to advanced skills in Microsoft Office 365 applications, specifically Excel.


Though the Council’s headquarters are in Washington, DC, the Manager may be located anywhere in the continental United States.  This role requires 10% travel. 

The Council offers a robust benefits package, including paying 100% of the monthly premium for employee coverage in health, dental, vision, life insurance, AD&D, short-term disability, and long-term disability.  Additionally, the Council contributes 7% of annual salary to a 403(b) plan for every employee with no match requirement.  Staff receive 20 days of vacation, plus sick leave and paid parental leave.  The Council observes 13 holidays and an annual wellness week and winter break, for which staff are paid.